The new function of Nequi to be able to withdraw when the platform falls – Personal Finance – Economy


According to reports, more than 16 million people in the country send and receive money, manage their finances and make digital payments through Nequi, which makes it the most used digital wallet in Colombia.

This relevance entails a certain responsibility with people’s money, therefore, in response to user requests for solutions when the platform crashes, Nequi has just integrated a new function that will let you know if your services are available or not.

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In order to mainly solve the inconsistencies in the use of the mobile application, Nequi enabled the function to know in real time the operation status of the application and other services such as withdrawals, shipments, recharges and even payments.

«The data and information presented on this site are permanently updated by our team of experts in periods of approximately 20 minutes«, indicates the portal.

To know the status of the application along with the other details, you must enter the following link:

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If the service is failing on the right side of each section there will be a red label with the word «Maintenance». It should be noted that this can vary with another label such as «Errors».

In the event that everything is working correctly in the same location that will be observed previously, a mark will appear indicating the word «Operational» in green.

Likewise, if you have any questions regarding the services You can contact the Nequi chat so that a platform advisor can guide you.

Now you will be able to know the status of the application through a new Nequi service.


iStock/Twitter: @nequi

But the news does not stop there, in this same portal the platform shared a step by step to carry out transactions without much difficulty:

  • Enter the Nequi app and select the ‘Movements’ option, located at the bottom of the screen.
  • Select the movement with which you have problems.
  • Press the three dots located at the top right.
  • Choose the «Report a problem» section and leave a message there describing the problem.
  • Ready! The Nequi team will work to provide you with the answer as soon as possible.

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